Description
Log customer enquiries and complaints as tickets, track response and resolution times against targets and customer satisfaction.
- Automatic summary: Tickets, Open, Average first reply (hours), Resolved within target, Average satisfaction
- Calculated for you: Days to resolve, Target
- Drop-down menus for quick, consistent entry
- Colour-coded status and progress highlights
- Example rows and a step-by-step "How to Use" sheet
Instant download (.xlsx). Works in Excel 2010+, Excel online, Google Sheets, Numbers and LibreOffice. Works with any currency.
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