Refund and Support
Digital products
All products on The Template Desk are digital files: Excel (.xlsx), Word (.docx) and PowerPoint (.pptx). Nothing is shipped. To find your download link, see How downloads work.
If the file does not work
Contact us within 7 days of purchase if your file does not open, is damaged, or does not match the description on the product page. We will send you a corrected file or give you a full refund.
What we need from you
- Your order number
- The email address used at checkout
- The app and version you use to open the file (Excel, Word, PowerPoint, Google Sheets/Docs/Slides, Numbers, LibreOffice)
- A short description of the problem, with a screenshot if possible
Response time
We reply within 24 hours on working days.
Refunds not covered
We can't refund purchases where the file works as described, for example if you bought the wrong template or changed your mind after downloading. Not sure a template is right for you? Try the free sample first, or email us before you buy.
Contact
Use the Contact page, or email info@super-gulf.com.
See also: Licence & usage rights.
Who we are
The Template Desk is an online shop for ready-to-use Excel, Word and PowerPoint templates, run from Dubai, United Arab Emirates.
Email: info@super-gulf.com
Address: Baniyas Street, 110A Sheikha Mariam Building, Dubai, United Arab Emirates