Description
Add up the full monthly cost of your support team – agents, leads, software, phone, office, training and outsourcing – and see cost per ticket, cost per agent and tickets per agent.
- Automatic summary: Total support cost per month, Cost per ticket, Tickets per agent per month, Cost per agent per month, Versus target
- Calculated for you: Cost per ticket, Share of total
- Drop-down menus for quick, consistent entry
- Built-in chart that updates as you type
- Example rows and a step-by-step "How to Use" sheet
Instant download (.xlsx). Works in Excel 2010+, Excel online, Google Sheets, Numbers and LibreOffice. Works with any currency.
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