Last updated: 26 October 2026
Digital products
Everything sold on The Template Desk is a digital file: Excel (.xlsx), Word (.docx) and PowerPoint (.pptx) templates, single or in bundles and packs, delivered as a download link right after payment. Nothing is shipped.
7-day file guarantee
If a file does not open, is damaged, or does not match the description on its product page, contact us within 7 days of purchase. We will send you a corrected file or give you a full refund to your original payment method.
How to ask
Email info@super-gulf.com with your order number, the email used at checkout, the app you used to open the file (for example Excel, Google Sheets, Word or Numbers) and a short description or screenshot of the problem. We reply within 24 hours on working days.
What is not covered
Because files can be downloaded and kept, we can't refund a purchase where the file works as described, for example if you bought the wrong template or changed your mind after downloading. If you are unsure, try the free sample first or email us before you buy.
Refund timing
Approved refunds are issued within 5 working days. Your bank may take a few more days to show the credit.
Contact
Super Gulf Trading LLC | 110A Sheikha Mariam Building, Baniyas Street, Deira, Dubai, United Arab Emirates. | Email: info@super-gulf.com | WhatsApp: +971 54 155 5667.
