Description
Report IT support performance each month: tickets received and resolved, response and resolution times, SLA results, top issues, satisfaction, trends and improvements.
- Ticket KPIs and SLA
- Tickets by category chart
- Top recurring issues table
- Satisfaction and improvement actions
- 8 slides, all fully editable
Instant download (.pptx, 16:9 widescreen). Works in PowerPoint 2013+, PowerPoint for the web, Google Slides and Keynote. Theme colours and fonts, editable charts, and pictures you can swap with Change Picture. Every placeholder is in [brackets] so you can see exactly what to replace.
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