Description
Work out how many agents you need each hour from forecast calls and average handle time, adjusted for target occupancy and shrinkage (breaks, leave, training) – with peak and total agent hours.
- Automatic summary: Calls forecast, Peak agents to schedule, Agent hours to schedule, Average handle time (sec)
- Calculated for you: Workload (agent hours), Agents needed on phones, Agents to schedule
- Built-in chart that updates as you type
- Example rows and a step-by-step "How to Use" sheet
Instant download (.xlsx). Works in Excel 2010+, Excel online, Google Sheets, Numbers and LibreOffice. Works with any currency.
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