{"product_id":"hr-case-employee-query-tracker-sla-excel-template","title":"HR Case \u0026 Employee Query Tracker (SLA) – Excel Template","description":"\u003cp\u003e\u003cstrong\u003eManage employee requests and HR cases – letters, payroll queries, leave issues, complaints – with priority, target response time, days open and SLA performance.\u003c\/strong\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eAutomatic summary: Cases logged, Open cases, Closed within SLA, Open and past SLA, Average days to close\u003c\/li\u003e\n\u003cli\u003eCalculated for you: SLA (days), Days open, SLA result\u003c\/li\u003e\n\u003cli\u003eDrop-down menus for quick, consistent entry\u003c\/li\u003e\n\u003cli\u003eColour-coded status and progress highlights\u003c\/li\u003e\n\u003cli\u003eBuilt-in chart that updates as you type\u003c\/li\u003e\n\u003cli\u003eExample rows and a step-by-step \"How to Use\" sheet\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cstrong\u003eInstant download\u003c\/strong\u003e (.xlsx). Works in Excel 2010+, Excel online, Google Sheets, Numbers and LibreOffice. Works with any currency.\u003c\/p\u003e","brand":"The Template Desk","offers":[{"title":"Default Title","offer_id":46480639852679,"sku":"XLT-1138","price":5.0,"currency_code":"AED","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0767\/5369\/8951\/files\/1lkkfbthRnljyn3R9v0kxE7T8elJZv9U2.png?v=1794304625","url":"https:\/\/www.thetemplatedesk.us\/products\/hr-case-employee-query-tracker-sla-excel-template","provider":"The Template Desk","version":"1.0","type":"link"}